Refund policy

WRONG ORDER PLACED BY CUSTOMER

Our store provides clear photos of original car keys for different brands. Customers must compare their original car key with the key shown on our website before placing an order.

If a customer places an order without comparing the key properly, the following procedure will apply:

Step 1:

You must message our Customer Care within 48 hours of receiving the order.

Step 2:

  • Order ID number
  • Photo of your original car key
  • Photo of the key cover you received

Step 3:

You will need to send the received key cover to the following address:

Cartense India
Bypass RTO Road, Near Water Ville,
Village: Himatnagar – 383001
Sabarkantha, Gujarat, India

Once the returned product reaches us, we will send the correct key cover replacement. A courier charge of ₹150 will need to be paid for the key cover.

If you prefer a refund instead of replacement, the refund will be processed after we receive the returned key cover, with a ₹200 charges deduction.

IF WE SEND THE WRONG PRODUCT

If we send the wrong product, please follow these steps:

Step 1:

Contact our Customer Care within 48 hours of receiving the order.

Step 2:

  • Order ID number
  • Photo of your original car key
  • Photo of the key cover you received

After verification:

  • We will arrange a return pickup for the wrong product.
  • Once the item is picked up, we will ship the correct key cover to you.

If you prefer a refund instead of replacement, the refund will be processed after the pickup, with a ₹150 courier charge deduction.

REPLACEMENT FOR DAMAGED PRODUCT

Replacement will be considered if:

  • The product is damaged during transit, or
  • The wrong product is received.

The buyer must provide valid proof by sending an Unboxing Video within 48 hours of product delivery.

Please send the video to:

Email: cartensekey@gmail.com
WhatsApp: +91 97128 70440

If the unboxing video is not provided within 48 hours, the item will be considered delivered in good condition.

CANCELLATIONS & REFUSED DELIVERIES

Orders can be cancelled free of charge before shipping. If an order is cancelled after shipping or delivery is refused, it will be treated as a return, and shipping charges will apply.

NON-RETURNABLE PRODUCTS

The following items are not eligible for return, except in case of manufacturer defects or errors from our side:

  • Items not in original packaging
  • Items with missing parts, hardware, or instructions
  • Items that have been installed, used, scratched, bent, painted, or altered
  • Custom-made products (such as personalized car keychains)
  • Items with monograms or embroidery
  • Special orders
  • Products damaged due to misuse, abuse, or improper installation

CONTACT US

If you have any questions regarding returns or replacements, please contact us:

Email: cartensekey@gmail.com
WhatsApp: +91 97128 70440

CHANGES TO THIS POLICY

Cartense India reserves the right to update, modify, or change this Refund, Replacement and Returns Policy at any time without prior notice. Any changes will become effective immediately once they are posted on this page.

We encourage customers to review this policy periodically to stay informed about any updates or modifications.

By placing an order or making a purchase from Cartense India, you confirm that you have read, understood, and agreed to our Refund, Replacement and Returns Policy.