Shipping policy

At Cartense, we strive to maintain accurate stock levels on our website. However, there may be instances where stock discrepancies arise, and we are unable to fulfil all your items at the time of purchase. In such cases:

• We will ship the available items to you immediately.
• For back ordered items, you can choose to wait for restocking or request a refund for the unavailable products.

Our team will contact you promptly to discuss the best option.

SHIPPING COSTS

• Free Shipping for all prepaid orders.
• Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
• The shipping fee is collected at the time of purchase and is final.

For detailed information, please review our Return, Refund, and Cancellation Policy.

DELIVERY TERMS

1.     Transit Times:

• Domestic shipments are typically delivered within 4-10 business days.

2.     Order Processing:

• Orders placed before 11:00 AM are dispatched the same day.
• Orders placed after 11:00 AM are dispatched on the next business day.
• Our warehouse operates Monday to Saturday during standard business hours, excluding national holidays.

3.     Change of Address:

• You can request a change of delivery address at any time before the order is dispatched.

4.     Delayed Deliveries:

• If your delivery exceeds the estimated transit time, please contact our customer support team to initiate an investigation.

5.     Tracking Notifications:

• Upon dispatch, you will receive a tracking link to monitor the progress of your shipment in real time.

6.     Damaged Parcels:

• If your parcel is visibly damaged during transit, please refuse delivery and notify our customer service team immediately.
• If the parcel is delivered without your presence and is found damaged, contact us for further assistance.

CONTACT US

If you have any questions regarding this shipping policy, please contact us using the information below:

• Email: cartensekey@gmail.com
• Phone: +91 97128 70440